Returns & Exchanges
At Brilliant Scents, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return window for unused items in their original packaging.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the items in their original boxes, ensuring all components and accessories are included to prevent damage during transit.
Ship the Items
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping your receipt for tracking purposes.
Receive Your Refund
Once our quality control team inspects and approves your return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing